Privacy Policy
Effective date: May 21, 2026 · Last updated: May 21, 2026
1. Who We Are
Visibrand ("we", "our", "us") operates visibrand.app and the Visibrand iOS/Android app. Visibrand is an AI visibility monitoring tool that helps brands track how they appear across AI platforms like ChatGPT, Claude, Perplexity, and Google AI.
2. Information We Collect
- Account information: Name and email address when you sign up via email or Google Sign-In.
- Brand data: Brand names, categories, and competitor names you add to monitor.
- Usage data: Pages visited, features used, and timestamps — collected to improve the product.
- Device data: Device type, OS version, and app version for crash diagnostics (mobile app only).
3. How We Use Your Information
- To provide and operate the Visibrand service.
- To run AI visibility checks across ChatGPT, Claude, Perplexity, and Gemini on your behalf.
- To send you product updates, alerts, and billing communications.
- To improve and debug the product using anonymised usage patterns.
4. Data Sharing
We do not sell your personal data. We share data only with:
- Supabase — database and authentication (data stored in the US).
- Anthropic / OpenAI / Perplexity / Google — to run AI visibility queries (only your brand name and category are sent, never your personal details).
- Stripe — for payment processing (paid plans).
- Resend — for transactional emails.
5. Data Retention
We retain your account data for as long as your account is active. You may delete your account at any time by contacting us. Brand visibility history is retained for up to 12 months.
6. Security
All data is transmitted over HTTPS. Passwords are never stored — authentication is handled by Supabase using industry-standard JWT tokens. Face ID / biometric data never leaves your device.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing hello@visibrand.app. We will respond within 30 days.
8. Children's Privacy
Visibrand is not directed at children under 13. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy from time to time. We will notify you via email or in-app notice when material changes are made.
Terms of Service
Effective date: May 21, 2026 · Last updated: May 21, 2026
1. Acceptance
By creating an account or using Visibrand, you agree to these Terms. If you do not agree, do not use the service.
2. Description of Service
Visibrand is an AI visibility monitoring tool that tracks how brands are mentioned across AI platforms including ChatGPT, Claude, Perplexity, and Google Gemini. Results are based on sampled queries and are provided for informational purposes only.
3. Accounts
You are responsible for maintaining the security of your account credentials. Visibrand is not liable for any loss resulting from unauthorised access to your account.
4. Acceptable Use
You agree not to use Visibrand to monitor brands you do not have authorisation to track, to scrape or reverse-engineer the platform, to submit false or harmful data, or to engage in any activity that violates applicable laws.
5. Subscriptions and Billing
Paid plans are billed monthly or annually via Stripe. Subscriptions renew automatically until cancelled. Cancellations take effect at the end of the current billing period. We do not offer refunds for partial periods.
6. Data and Privacy
Your use of Visibrand is also governed by our Privacy Policy. We do not sell your personal data.
7. Intellectual Property
All content, branding, and technology in Visibrand is owned by or licensed to Visibrand. You retain ownership of any data you submit. You grant Visibrand a limited licence to process your data to provide the service.
8. Disclaimers
Visibrand is provided “as is” without warranties of any kind. AI platform responses can change at any time. Visibility scores are estimates based on sampling and should not be treated as guaranteed measurements.
9. Limitation of Liability
To the fullest extent permitted by law, Visibrand's liability for any claim arising from your use of the service is limited to the amount you paid in the 12 months preceding the claim.
10. Changes to Terms
We may update these Terms from time to time. Continued use after changes are posted constitutes acceptance. We will notify active users by email for material changes.
11. Contact
Questions about these Terms? Email hello@visibrand.app.